Position
Title: Technical Support Specialist
Reference Number: 6754T
Type of Position: Full Time
Number of Positions Available: 1
Location: Toronto
Start Date: ASAP
The Environment
ILAP is looking for bright enthusiastic
professionals looking to join a highly motivated team who
are passionate about delivering excellence in everything
we do.
ILAP invests heavily in the infrastructure in order to deliver
superior Internet Services to our clients. Our team of dedicated
professionals also personally invest significant time and
energy in the delivery of our services.
We are looking for individuals who are self-motivated and
will dedicate their energy to our team success.
Career Description
This is a unique opportunity to join the ILAP Operations
team. As a Technical Support Specialist, you will participate
in the ongoing deployment and support of ISP data center
services. You will provide professional, quality customer-service
support to our corporate clients and ensure the reliable
operations of software and hardware on the ILAP network.
This role is one of a team
of technical experts specializing in the delivery of services
from a 24x7 data center operation and requires on-call pager
duties.
The working environment is fast paced
and very dynamic. The operating environment consists of
Windows and Unix servers, Cisco routers and firewalls.
Relevant Technical/Business
Skills Required:
- Knowledge of Internet, TCP/IP, Network Switches/Hardware
- Experience with networking concepts and standards
- Point of contact for technical problems (phone support),
troubleshooting tasks and problem resolution for corporate
clients
- Support of internal servers and workstations
- UNIX Sun Solaris administration (Bind, Apache, ProFTPD,
Sendmail)
- Windows NT4/2000/2003 administration (IIS)
- Troubleshooting email issues with clients (SMTP, POP3)
- Solid network diagnostic & troubleshooting (ADSL,
dialup services)
- Providing clients with domain services (registrations/transfers)
- Willing and able to assist users and maintain systems
evenings and weekends when necessary
- Programming experience is an asset (Perl, Shell scripting)
Personal Skills
and Abilities Required:
- Excellent verbal and written communication skills
- Attention to detail
- Strong troubleshooting and problem solving skills
- Multi-tasking capabilities and ability to thrive in
a fast paced environment
- Strong team player
- Self motivated, works well independently
- Quick and eager to learn new technology
- Performs well under pressure, within rigid deadlines
- Customer service oriented
Contact: Operations Manager
Email: 6754t@ilap.com
FAX: (416) 250-6755
Only applicable candidates will be contacted for an
interview.
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